With the XiltriX SafetyNet Team, You Are Never Alone
Real People. Total Coverage. 24/7.
Meet the XiltriX SafetyNet Team, a 24/7 live agent monitoring service, staffed by highly trained experts watching over your lab assets at all times. No robots. No call centers. Just real help from real people when you need it most.
When Alarms Sound, SafetyNet Is There.
Whether it’s a minor fluctuation or a serious failure, the SafetyNet Team is not just on the other end of the alarm protocol. They are a part of it. They work as your partner and provide ongoing support to keep your monitoring system live and, when alarms sound, stay on the phone with you until the problem is solved. Here’s how it works.
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We see the problem.
Our experts are always on and monitoring your assets’ data. When alarms sound, we share that data and event history with you so you can quickly determine if an alarm is expected or an urgent matter.
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We talk you through it.
If an alarm is urgent, we reach out to you or a member of your team directly. From the moment you pick up the phone, you’re connected to a real person who can explain what’s happening and what you need to do next.
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We stay with you until it’s resolved.
When you’re driving to the lab, our team is closely monitoring the situation, so we’re ready to troubleshoot and resolve the issue as soon as you arrive.
“Your quality of support is above all our expectations. We run 24/7, and to have you available night or day keeps us moving. When you’re dealing with cancer patients, it means we can continue to prioritize them and deliver timely data to help with their treatment options.”
– Director, Facilities and Asset Management
Diagnostic Company, Boston, MA.
SafetyNet Is More Than Just a Support Line
We know the pressure that comes with protecting valuable research and equipment. We know the frustration of automated responses and call center phone trees. When something goes wrong in your lab, you don’t need a ticket — you need a Team.
An Extension of Your Team
Labs of all sizes benefit from a fully optimized EMS monitored by a team of experts. With SafetyNet, you get all that at a fraction of the cost of hiring an in-house team. Scientists handle the science. Lab managers handle the lab. Let SafetyNet handle the monitoring.
40+ Years of Lab Monitoring Experience
We live and breathe environmental monitoring. Even larger organizations with fully-staffed teams can benefit from our in-depth knowledge. Our team can help you identify inefficiencies and develop SOPs so your team can run more efficiently and your science will be stronger.
The Monitoring Experts You Can Trust
Every SafetyNet specialist is fully trained to monitor all types of critical lab equipment and handle every type of scenario, and behind every SafetyNet specialist is an escalation structure that ensures a fast, expert response to any issue.
SafetyNet Specialists — Frontline 24/7 monitoring and communication.
System Engineers — Deep technical and network troubleshooting.
Field Technicians — On-site repairs and installations.
Executive Oversight — Strategic guidance and accountability.
The Help You Need.
Always Within Reach.
With the SafetyNet Team you get more than a support line — you get strategic partners that help optimize your lab monitoring system and jump in when alarms go off. See how the SafetyNet Team can protect your science in a demo.